If you have contacted us before, but have not received an answer in over 24 hours, make sure you're checking the right mailbox if you use several. Also, please check your Spam, Promotion, and similar email folders.
At the moment, we can offer our customers from the US to call us at +1 (513) 960-5852
Call center working hours: EST 9 AM to 5 PM, CST 8 AM to 4 PM.
If you emailed the support team a few days ago and have been waiting for a response for a while, make sure you're receiving our emails:
- Check if the email was archived, deleted, or marked as spam;
- Check if the email wasn’t filtered or blocked in your email filters;
- Check your email forwarding options.