If the order is shown delivered but you have not received it please do the following:
- Contact your neighbors and see whether the parcel was left at your neighbor's place;
- Contact your local delivery office (you may find the specific delivery service in the tracking information of the order) and see whether your order is available for collection;
- Check any safe location where the order might have been left.
If you still need assistance, we kindly invite you to contact our support team using the Submit a request button under this article and check on the situation.