If your app isn't working properly, here are a couple of steps that should help in this case:
- Update your smartphone's operating system. You can check if your phone needs a system update in its settings.
- Delete and reinstall the app. (You'll need to log in once the app is reinstalled.)
- Your phone's model
- Operational system version (available in your phone's settings)
- App version
- Screenshot of the issue (if applicable)