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App is freezing or not working

If your app isn't working properly, here are a couple of steps that should help in this case:
  1. Update your smartphone's operating system. You can check if your phone needs a system update in its settings.
  2. Delete and reinstall the app. (You'll need to log in once the app is reinstalled.)
If that doesn't help, please let us know the details listed below so we can investigate it further:
  1. Your phone's model
  2. Operational system version (available in your phone's settings)
  3. App version
  4. Screenshot of the issue (if applicable)
Message us via the Submit a request link under this article with these details, and we'll help you resolve the issue.